Shipping Policy

Q: What if I received an incorrect item?
A: While we make every effort to ensure you receive your order correctly, sometimes shipping/picking errors will occur. In the event we shipped an incorrect item, we will promptly rectify the error. Our policy: We will mail you a prepaid return label to ship the incorrect item back to us via UPS. Once the incorrect item is returned to us, we will ship your correct item at no cost to you. Alternatively, we can enter a new order for your correct item. You will be billed for the replacement merchandise, but not for shipping. In the package with the replacement order will be a prepaid return label to ship back to us the incorrect item. Once the incorrect item is received at our warehouse, full credit will be issued. Under NO circumstances will we ship a replacement item free of charge without first receiving the incorrect item back to our warehouse. Furthermore, we will ship your replacement goods in the same manner as your original shipment. Example: If your original order was shipped UPS Ground, so will your replacement order. Under NO circumstances will we ship your replacement order in an expedited manner (example: UPS Next Day Air) unless the original order was placed that way.

Q: What is your return policy?
A: Flags Unlimited, Inc. will issue a full credit for merchandise returned within 30 days of the purchase date. Return shipping costs are the responsibility of the customer unless an error was made on the part of Flags Unlimited, Inc. Items being returned must be in new condition for a full credit to be issued. A copy of the receipt must be included with any returned items. Please send any returns to our address printed on your receipt. Please e-mail us with any questions you may have about returns.

Q: How much are your shipping charges?
A: Our shipping charges are based on your zip code and the weight of your package. Shipping charges start at about $5.95 for our Economy Shipping Option (available for smaller, lightweight orders). Other services are available for your selection during the checkout process. Most orders ship within 24 hours. You will be notified via email if there will be an extended delay in shipping your order.

Q: When will my order ship?
A: We strive to ship your stock order within 24 hours. If the flag(s) you ordered is not currently in stock, please allow 3-5 days for us to ship your order. We will typically hold your order until all items are in stock and ready to go. This avoids duplicate shipping charges and backorder confusion. You can send us an e-mail at any time to check on the status of your order. You will receive a prompt response to your inquiry. We offer a variety of shipping options at checkout, including USPS and UPS. Please note: The USPS Priority Mail options shown, such as "Priority Mail 2-Day", are not premium or guaranteed delivery services. This is just the terminology used by the USPS to estimate your delivery time. For guaranteed expedited delivery, please select a UPS service such as UPS Next Day Air or UPS Second Day Air.